Welcome

Welcome to the Florida Special Needs Registry Frequently Asked Questions (FAQ). Listed below are several common questions about the Registry. Click on the hyperlink to get the answer to your question.

FAQ – Individual with Special Needs

Question:            Why do I need to create a User Account?

Question:            How do I edit my survey information?

Question:            How will I know when to update my information?

Question:            My survey has expired. How do I reactivate it?

Question:            I finished my survey. My survey status says it is “Pending.” What does that mean?

Question:            I forgot my username and/or password.

Question:            Who has access to my information?

Question:            What are the recommended browsers for accessing the Florida Special Needs Registry?

Question:            How can I get additional assistance?


Question:  Why do I need to create a User Account?

Answer:  A User Account is necessary to allow you to

·         initially register yourself or another individual with special needs

·         sign back into the system to update survey information

Question:  How do I edit my survey information?

Answer:  You can edit your survey information by logging on with the username and password that you initially created when you registered.

Once logged on, click on the Edit button to edit your survey. To save the changes, click on Next Survey Page (at the bottom of the page), then click Exit when you are finished making updates.


Question:  How will I know when to update my information?

Answer:  Registrants will receive an email notification 30 days prior to the expiration date of the date the survey was initially entered. For example, if you registered on July 1 you will receive an email on June 1 instructing you to logon and update your survey information. If you don’t update your information by July 1, you will receive a second email notification that your survey has expired.

Question:  My survey has expired. How do I reactivate it?

Answer:  Surveys are active for 1 year from the date they were initially completed. If your survey has expired, to reactivate your survey, you must log onto the Registry and edit your survey. Make sure you save your changes to ensure your survey status shows active.

If you do not have changes to your survey, click on the Reactivate option to keep your survey active in the system. Your survey will now be active for another year.


 

Question:  I finished my survey. My survey status says it is “Pending.” What does that mean?

Answer:  Your survey is pending until it has been reviewed by your local emergency management professional. Your survey will be changed to “Active” status upon approval.

Question:  I forgot my username and/or password.

Answer:  Go to snr.floridadisaster.org and on the left side of the screen click on Forgot your username? or Forgot your password?

Question:  Who has access to my information?

Answer:  Only emergency management and public health professionals that have been given the authority through the Florida Department of Emergency Management can gain access to the Registry’s database and will be able see your information. Florida Statute 252.905 exempts information furnished by a person or business to the Florida Division of Emergency Management for the purpose of being provided assistance with emergency planning from public record request. Information collected for the planning information will be held securely and only accessed for the purpose of emergency response and planning.

Question:  What are the recommended browsers for accessing the Florida Special Needs Registry?

Answer:  Supported browsers include Internet Explorer 8, 9, 10, and 11 and the current major version of Firefox and Chrome.


 

Question:  How can I get additional assistance?

Answer: If FAQ did not alleviate the problem/issue, please email the following information to our technical support at FLSNRsupport@deltaone.com. A support technician will be in touch with you shortly.

Thank you!